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Help > FAQ
Frequently Asked Questions (FAQ)
Please browse below FAQ (Frequently Asked Questions) for answers to common
questions.
:: FAQ Index
Presale and general questions
Account/form questions
Errors and error messages
:: Presale and general questions
How much does it cost to join FormNut?
You can start using FormNut to process your HTML forms for free. However, if you
need more features than the FREE account has to offer you may upgrade to BASIC,
SingleSSL or ADVANCED membership which come with a small monthly fee.
Click here for more information
Will there be any ads displayed on my forms?
The short answer is NO. Not even on the FREE account.
Do I have control over how the page with my form looks?
Yes, you have complete control overt the look of the page with the form and the
thank you page since you can create them in your own HTML editor.
What knowledge/skills do I need to process forms with FormNut?
You don't need any programming (CGI,PHP,ASP,...) knowledge. The only thing you
need is a HTML editor (Web page builder) where you can create your forms. If you don't
have a HTML editor, don't know how to create forms or just don't have the time to do it,
our staff can create a form for you for a small fee.
Do I need a secure form?
You should use a secure form if you want your visitors to feel secure before
entering any information into your form. This is especially important if you gather
sensitive information about your visitors (credit card information for example).
Secure forms make your website look more professional and trustworthy.
How do I create a secure form?
You can build a secure form just as you would build any other HTML form. The "only"
difference is it will be processed on our secure server instead of our
normal server. To see how can you be sure that the server really is secure
click here.
How can I pay for the monthly fee?
We accept all major credit cards and PayPal. All payments are processed by third
party companies to protect both you and us.
What is the difference between ADVANCED and SingleSSL accounts?
Advanced and SingleSSL accounts have the exact same features except SingleSSL hosts only one (1) form
where as Advanced can host up to ten (10) forms. We have decided to make SingleSSL available upon numerous
requests from you - our customers.
How are e-mails with form information secured?
We realize that sending non-encrypted e-mails over internet is NOT secure.
A "secure" form that sends credit card number in a not secure e-mail is not the way to go.
That's why FormNut allows you (SingleSSL and Advanced accounts only) to mark
which forms contain sensitive data like credit card information. Results from
these forms will be encrypted with a strong encryption algorithm before sending
over e-mail. Only you will be able to decrypt them using your private key, which
you receive when you signup for a SingleSSL or Advanced account.
:: Account/form questions
Can you build the form for me?
Yes, our staff can create your form for a small fee.
Contact us for more information.
How do I setup my form for processing?
Login to your account, click Add a form and follow
step by step instructions.
How do I upgrade my account?
Login to your account and click the link "Upgrade account".
You will receive further instructions there.
Will I still be able to use my old forms if I upgrade my account?
Yes, all information and active forms will remain the same. However, you will
have to change the URL of the action parameter of your forms! To find out the new
URL please login to your account and click "View/Edit" next to your form(s).
I need more forms than I am allowed to have. What should I do?
Login to your account and click "Upgrade account" link. You will find
further instructions there.
What are the limits with file attachments?
We allow only one file attachment per form. FREE accounts don't support attachments.
Accepted files are *.gif, *.jpg, *.jpeg, *.zip, *.doc, *.txt and *.pdf. There
is also a 2Mb file size limit. It is possible these limitations will be changed
in the future, depending on our members needs. However, if you need a form with
more, different or bigger attachments we can create custom form processing software
for you. Please contact us for further discussion.
:: Errors and error messages
This form doesn't exist! Check your ID number and form name!
You have either forgot to set the action URL of your form to the one provided
by FormNut (eg: http://www.formnut.com/process.php?id=XXXX&formid=YYYY) or the action
URL isn't correct. Please login to your account, click "View/Edit" link
next to the form in question and find the required action URL. Note that you must
activate a form first before using it, you can do that by logging into your
account and clicking "Add a form" link.
Your account is not setup to use our secure server.
FREE and BASIC accounts cannot use our secure server. Either change your form action URL
from "https://..." to "http://..." or upgrade your account to
a plan that supports secure forms (SingleSSL or ADVANCED).
This account has reached monthly submission limit!
You have reached your maximum allowed number of submissions for the current month.
To purchase additional submission capacity please login to your account and click
"Upgrade account" link.
File attachments aren't sent to me. Why?
You probably didn't add enctype="multipart/form-data" to your
<form ...> tag.
I have more than one file attachment fields on my form, but only one attachment
is sent to my e-mail? Why?
You may only have one attachment per form. If you need more we can create and host
custom form processing software for you. Please contact us for further discussion.
My form isn't sending the autoresponder message. Why?
Make sure you have set the correct name of the input field on your form
where your visitors will enter their e-mail address. Autoresponder message will only be
sent if the visitor submits his e-mail in this input field.
The e-mail I receive doesn't contain all the form data, some information is missing! Why?
You probably have the wrong enctype parameter set in your <form> tag. Open your form in a PLAIN TEXT editor
(like Wordpad or Notepad on Windows machines) and find the line that begins with <form. If this line contains a parameter
called enctype="text/plain" delete it.
Example of a WRONG form tag:
<form method="post" action="http://www.formnut.com/process.php?id=XXXX&formid=YYYY" enctype="text/plain">
Example of a CORRECT form tag:
<form method="post" action="http://www.formnut.com/process.php?id=XXXX&formid=YYYY">
I get a lot of SPAM / Junk form submussions, how to stop this?
What you are receiving is results from "spambots" that automatically search and
submit online forms with their SPAM messages, similar to guestbook spam, message board spam etc.
Basically this is a program that automatically fills your forms with junk info and sends them to
you and it is a problem with forms all over the net.
FormNut does have means of preventing this, we call it "Security number".
This is a random number that people have to correctly enter in order to successfully submit your form.
You can activate Security number for your form(s) like this:
- Login to your account
- Click "View/Edit" next to your form
- Under "Use security image?" select "USE IMAGE"
- Under "Use security image?" you will also be given some HTML code, copy it and paste it into your form (between <form ...> and </form> tags) in the place where you want the security number to appear.
- Click "Save settings"
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